Attrition Among IT Providers is Troubling Their Clients Too

Attrition Among IT Providers is Troubling Their Clients Too


Customers of IT service providers are feeling the pinch as tech companies struggle with the growing wear rate of their industry, as a result of the sudden increase in demand for digital transformation services fueled by the Covid pandemic -19.

Increased wear and tear potentially reduces service quality and delays software development projects, as well as increasing the cost of IT services, according to a study by Everest Group.

In general, customers are happy with technology service providers, but talent management is the “biggest pain point,” the report notes.

“We have found that the overall satisfaction of companies with their technology service providers improved again for the second year in a row, which is good news for providers as it indicates that they have done well in terms of managing the implications of the pandemic and postpandemic world, ”said Pranati Dave, internship director at Everest Group.

“However, talent management was cited as a problem by most of the executives we interviewed and is therefore an important area for improvement that service providers need to address,” he added.

To overcome the hurdle, Everest suggested that IT service providers incorporate an additional team of skilled workers who can take over projects after wear and tear.

In other words, the research urged technology companies to embark on large-scale recruitment of new graduates, even while accelerating the upgrading of existing staff qualifications.

Talent mapping and effective talent replacement are needed to regain customer trust, according to the report.





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