Bain Capital Completes Acquisition of VXI Global Solutions | News

Bain Capital Completes Acquisition of VXI Global Solutions | News


Bain Capital Private Equity, a leading global value-added investor, announced that it has completed its acquisition of VXI Global Solutions, a leading provider of business process outsourcing services to companies around the world, from The Carlyle Group.

THE ANGELS, June 2, 2022 / PRNewswire-PRWeb / – VXI Global Solutions (“VXI”), a leading provider of enterprise process outsourcing (“BPO”) services for businesses worldwide, announced in the past May 24, 2022its acquisition by Bain Capital Private Equity (“Bain Capital”) of The Carlyle Group.

Founded a Los Angeles in 1998, VXI Global Solutions offers innovative contact center services, offering multilingual and omnichannel (CX) experience and customer service, custom software development, sales support, as well as compliance and fraud protection. VXI has more than 40,000 employees operating in 42 locations in the north and Central America, Asia, Europeand the Caribbean and plays a crucial role in partnering with multinational companies as they expand their reach around the world.

Bain Capital previously invested in VXI from 2012 to 2016. During this period, VXI penetrated even more into the Chinese and Central American markets. The growth of the company was also driven by the acquisition of Symbio, a leading provider of software development and computer outsourcing, which expanded VXI’s global service offering and improved its competitive position.

David ZhouVXI co-founder and co-CEO said: “On behalf of the entire VXI team, I am very grateful for the close and strategic relationship we have fostered with The Carlyle Group over the past five years. Their continued support. trust enabled us to become the world’s leading customer experience (CX) company we are today.Gathering with Bain Capital once again will accelerate our obsessive quest to create legendary and transformative experiences for our employees, our clients and their clients as we enter. the next chapter of CX and CX advisory services “.

“We couldn’t have a better partner than Bain Capital, as we continue to alter the CX space by allowing challenging prospects, developing innovative tools and investing deeply in people to unlock the art of the possible.” Eva Wangco-founder and co-CEO of VXI added.

Jonathan ZhuBain Capital Private Equity CEO said: “This investment is a testament to Bain Capital’s advantage in the partnership agreements with the founders and the result of more than 10 years of building relationships. Over the last three For years, VXI has shown robust organic growth, and we are confident in the ability of David and his team to accelerate this trajectory. “

PRESS CONTACTS

VXI Corporate Communication

comms@vxi.com

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About VXI Global Solutions

VXI Global Solutions is a BPO leader in customer service, customer experience and digital solutions. Founded in 1998, the company has 40,000 employees in more than 42 locations in North America, Asia, Europeand the Caribbean. VXI offers omnichannel and multilingual support, software development, CX quality assurance and advice, automation and process excellence to the world’s most respected brands.

VXI has the support of private equity investor Bain Capital and is one of the fastest growing private business services organizations in the United Statesand one of the few customer service organizations based in the United States a China.

For more information, visit: http://www.vxi.com

About Bain Capital Private Equity

Bain Capital Private Equity has been closely associated with management teams to provide the strategic resources that build large companies and help them thrive since its founding in 1984. Bain Capital Private Equity’s global team of more than 250 professionals investment creates value for its portfolio companies through its platform and depth of experience in key vertical industries such as healthcare, consumer / retail, financial and business services, industry and technology, media of communication and telecommunications. Bain Capital has 22 offices on four continents. Since its inception, the firm has made primary or complementary investments in more than 1,000 companies. In addition to private equity, Bain Capital invests in various asset classes, such as credit, public equity, venture capital and real estate, managing approximately $ 160 billion in total and taking advantage of the company’s shared platform to capture opportunities in strategic areas of focus.

For more information, visit http://www.baincapital.com.

Contact with the media

Katherine SyVXI Global Solutions, (213) 637-1300, vxi.marketing@vxi.com

SOURCE VXI Global Solutions





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