Canada: Outage Leaves Many Without Mobile, Internet Service | Technology News

Canada: Outage Leaves Many Without Mobile, Internet Service | Technology News

  • Technology
  • July 9, 2022
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  • 9 minutes read

TORONTO (AP) – A widespread network outage left many Canadians without mobile and Internet service for most of Friday, disrupting police, business and judicial services as crowds went to work in cafes with Wi-Fi. -The end.

Rogers Communications Inc. he said he began restoring service at the end of the day and said his teams “are working hard to get everyone back online as soon as possible.”

The disruption began early in the morning and extended into the evening, disrupting services to retailers and credit card processors, police and courts, airlines and train networks.

The company did not offer any explanation as to what caused the outage, how many customers were affected or where they were.

“We know how much you trust our networks. Today we have disappointed you. We are working to make it right as soon as we can. We will continue to keep you updated, even when services are back online.”

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Toronto’s Go Transit said in a tweet that parts of its system were affected by the outage and that fares could not be purchased with debit or credit cards. Electronic tickets may also not be available, he warned.

Toronto and Ottawa police warned of connection problems when Canadians called 911.

“If the call fails, try again or call from a landline or cell phone with another provider,” Ottawa police said on Twitter.

The interruption forced the postponement of The Weeknd’s tour to Toronto’s Rogers Center. The Toronto event was one of only two scheduled for Canada.

Scarborough Health Network, which operates three hospitals and eight satellite sites in Toronto, asked doctors and staff to go to their workplaces for any on-call duty until the disruption was resolved.

In Quebec, Peter Nygard’s appearance in Montreal court on sex-related charges was suspended because the fashion mogul, who is being held in a Toronto prison, was unable to connect by video conference. His bail hearing will now take place next week.

Service Canada tweeted that it was also affected by the disruption, with call centers and offices, including those issuing passports, affected. The disruption will increase passport delays that have left Canadians lined up outside of Service Canada offices for long periods of time as the government works with a backlog.

The Canada Border Services Agency warned that people may not be able to complete shipments using the ArriveCAN app, a mandatory requirement for all cross-border travelers.

Many merchants and businesses had trouble accepting payments because Interac, which processes electronic financial transactions, said its online debit and payment offers and electronic transfer services were affected.

As a result, the Confederation Bridge, which connects Prince Edward Island and New Brunswick Island provinces, was unable to accept debit cards on Friday morning. Wonderland Canada in Vaughan, Ontario, said amusement park attendees could only pay with credit cards.

Downdetector, a website that tracks outages, showed that people started reporting issues with the Rogers service around 4:30 a.m. EDT and by 7 a.m. 20,000 reports had been reported.

Many Rogers customers struggled to find Internet service, heading to cafes to connect and exchange stories of disruption.

Kathryn Bowen, 30, an independent fashion designer, spent Friday morning on the floor of a Starbucks in Toronto’s financial district, video conferencing with clients.

“I really don’t know where to go because if I go home, I don’t have internet,” Bowen said. “I can’t even go out and text anyone because Rogers doesn’t work on my phone either, so I’m sitting here until my phone basically shuts down.”

Roseanna Chen, 27, also relied on a coffee shop after the Internet outage at her workplace was affected, but found that the cafeteria’s wireless network became unstable as it was filled with people.

“We’re trying to see if (office Wi-Fi) comes back,” said Chen, an accounting partner at Imperial PFS Canada. “If not, we’ll probably try to get home, but my internet at home is out too.”

The country’s telecommunications sector is dominated by three major operators — Roger, ECB Inc. and Telus Corp.— and its control over the industry has long been a concern of academics, who are calling on regulators to increase competition for mobile and Internet services in Canada. .

“The disruption is illustrating the general lack of competition in telecommunications in Canada,” said Vass Bednar, executive director of McMaster University’s master’s program in public policy.

Federal Industry Minister Francois-Philippe Champagne said in a statement that the government was closely monitoring the situation and told Rogers “the important thing is that this matter be resolved as soon as possible and that the company provides fast and clear communication directly to those “. impacted ”.

Meanwhile, the Center for the Defense of the Public Interest called on the Canadian Radio-television and Telecommunications Commission to initiate an investigation under the Telecommunications Interruption Act. The commission said it was reviewing the application.

Telus was not affected by the outage, but Rogers’ rival warned that some customers may experience “slower-than-normal” data rates due to increased use by customers without Internet access. domestic.

Copyright 2022 The Associated Press. All rights reserved. This material may not be published, disseminated, rewritten or redistributed.

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