Identity Automation Announces Enhanced RapidIdentity Cloud Support Plans with 24/7 Access to US-Based Specialists
The combination of new support offerings, local staff and unmatched technology allows schools and businesses to focus on their core missions rather than identity management tasks and incidents.
HOUSTON, May 10, 2022 / PRNewswire / – Identity automationthe digital identity platform for education, announced today its recently improved support plans RapidIdentity Cloud, the award-winning access and identity management platform. Now accompanied by some of the strongest but most convenient U.S. support in the industry during deployment and beyond, RapidIdentity’s four new support options allow customers to choose the level of support best suited to their needs and budget.
Most importantly, the RapidIdentity Help Center provides all plan subscribers with intuitive access to the support community, as well as incident support in the United States for all issues related to the logical configuration of your RapidIdentity deployment. Cloud and the ability to submit ideas for new and improved capabilities. All subscribers also receive a response time of 15 minutes during normal business hours.
Premium plan subscribers enjoy the same quick response at any time of the day for problems and emergency incidents, which further reinforces the value provided by the automated life cycle management of the company, the government of identity, MFA, SSO and registration solutions within RapidIdentity. In addition, premium subscribers receive annual health checks, professional service teams with some of the best talent in the country to help update any deployment, and a dedicated technical account manager who ensures continued support.
“Identity Automation prides itself on listening to customers’ needs and preferences, ”he said Jim Harold, CEO of Identity Automation. “These new RapidIdentity Cloud support offerings illustrate our commitment to efficiently responding to the ever-evolving identity needs of schools and businesses. Enhanced support packages serve as enhancers to our SaaS-provided IAM platform, which now offers an enhanced combination of innovation and people-led support that provides a constant point of contact during proactive planning, as well as challenging security incidents.Our ongoing customer relationship is one of the most compelling distinctions that make Identity Automation stand out in a crowded space. “
To learn more about new RapidIdentity Cloud support plans, visit https://help.rapididentity.com/
About identity automation
Identity Automation offers Identity and Access Management (IAM) solutions for early childhood and higher education. Its flagship platform, RapidIdentity, protects learning environments, maximizes instructional time, and minimizes the burden on information technology and education teams. Technology leaders are turning to RapidIdentity for its best security capabilities, time-saving automation, and flexible approach to managing digital identities. Based in Houston, TexasIdentity Automation is trusted Chicago Public Schools, Public Schools of North Carolina, University of Rochester, Houston Community College, and hundreds of other institutions. To learn more about partnering with Identity Automation, visit www.identityautomation.com.
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SOURCE Identity automation