State of software | Professional Security

State of software | Professional Security

Daria Polończyk, head of analysis and design for Future Processing software developers, considers the state of the software industry, in terms of security, accessibility and user experience.

The software industry landscape has undergone a number of changes and challenges in recent years. The main source behind the latest software development trends is the push towards a more customer-focused approach. From AI and IoT to cloud and big data based solutions, companies need to provide customers with a seamless, secure, and accessible experience, as well as deliver faster, cost-effective solutions without compromising on quality.

Delivering the experience that customers expect means that many companies will have to invest in the right technology. IDC predicts that by 2022, digital products, services and operations will account for nearly 80% of revenue growth in all industries. The customer experience has become the basis of software development, helping companies create a competitive edge in the marketplace. With the demands of customers evolving dynamically, the customer experience must be the basis of the development process.


The constant innovation of technology is an endless process. The credibility of the software industry depends on how innovation develops and how quickly new technology is adopted. Advances in this space are revolutionizing the way companies operate and driving companies to remain competitive.

Not only is the software development industry changing: the emphasis we place on software will only increase as it drives so many aspects of life in this increasingly connected world. Several factors influence the way companies adopt new technologies and advance their digital workflow.

Customer expectations

The pandemic has forced companies to divert budgets to maintain a remote living structure, for online collaboration, virtual meetings and a private digital network. Some companies had to undergo a complete digital transformation and upgrade their technology infrastructure to remain competitive. Digital business models are gaining strength and, as a result, technological demand is increasing in various sectors.

Many customers are living a full online life, so interacting with a company that offers something less than effortless interactions can lead to the loss of customers. While customers have the ability to learn and adapt to new digital innovations, companies simply do not have the same ability. The framework needed to transform in the face of rapidly changing customer expectations is substantial. It is their journey that dictates a company’s progress, and to keep up with the new type of customer always connected, companies need to adopt innovative technology to deliver an enhanced customer experience. Research shows that 35% of companies say that digital innovation helps them better meet customer expectations.

Market trends

Technology that is eminent today may become obsolete tomorrow. Market trends are altering the way we develop, implement and manage the software and platforms to generate.

Evolving elements in the software industry include:

Massive data –

With data at the core of any business, Big Data has become customized in the software industry. With greater scrutiny of Big Data, securing all the data collected has become the top priority for any organization, leading to the integration of security as an essential component.

Artificial intelligence –

Artificial intelligence has already become a central component of most software: it has grown significantly in recent years, it doesn’t seem to be slowing down. Most AI processes have been able to completely replace humans: the next decade may see an AI that can match human intelligence. AI linked to neural networks and machine learning software adapts to self-learning and evolution systems. Software development will move from creating static logic to algorithms that can learn and adapt to meet user expectations.

Serverless computing and the cloud –

The cloud has drastically changed the way software is implemented. Now the serverless computing concept is being further developed by eliminating infrastructure management requirements. With increased reliance on the cloud, continuous cloud-based integration and continuous delivery will lead to the creation of a complete cloud-based software development workflow.

Security, accessibility and user experience

The ability to leverage new technologies in the software industry is based on cybersecurity. Customers ask for a secure design application, with software that has been generated to protect themselves from the beginning, reducing the possibility of cybersecurity risks and valuing the security of their data. The software industry is in an era of accessibility, allowing digital solutions to be easily consumed and operated by customers. Software developers are now responsible for ensuring that all users have equal access to applications, as well as for considering future features, considering how different customers will use them.

Accessibility to the software industry means developing products and services for users of all abilities. There are five faculties of the human body that are measured for assessing accessibility: visual ability, hearing ability, cognitive ability, speech ability, and mobility. However, accessibility could also include users with limited or no Internet access. Accessibility requirements take many forms.

Accessibility is related to general usability. Both aim to delineate and produce a more natural user experience. The development of user involvement takes into account different experiences of the physical screen. Consequently, acquire more man-centered, natural, and relevant interactions.

The experience that users have with a product or service directly affects their satisfaction and, therefore, the success of the company. The customer experience is not just a slogan, it is ultimately how a customer feels while using a product or service, how easily they can discover information, and how easily their journey is throughout the process.

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